ABOUT OUR COMPANY
24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 16 years of experience and 12 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
ABOUT THE JOB
The Operations Manager directs and manages all operational activities in their assigned area, and contributes to the site’s overall strategic direction. The role provides guidance to Team Leaders and Customer Service Representatives, ensuring production objectives and performance standards are met.
Among other duties, the role is responsible for supervising an operations team and a large production staff, and ensures proficient training, staff development, and effective employee relations/recognition is achieved for all operational personnel.