Social Engagement Specialist

Location: St. Louis, Missouri, United States
About our Company
 
24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 17 years of experience and 13 global campuses, we’re obsessed with providing remarkable contact center solutions to the world’s most recognizable brands.
 
About the Job
 
24-7 Intouch is seeking Social Engagement Specialists to interact with consumers who connect with Purina on social and digital channels.  
 
As an employee of 24-7 Intouch, you will be responsible for representing our client, Purina. The Social Engagement Specialist is responsible for monitoring and engaging with consumers while fostering a positive and responsive impression for our client and their brand.
 
The ideal candidate is fluent on social media, and possesses strong writing skills, with the ability to communicate in a friendly and conversational, yet professional, manner.
 
Job Requirements
 
  • You’re a great communicator, and know how to “speak social.”
  • You’re empathetic and thrive when you’re helping others.
  • You have a passion for pets and animals.
  • You’re fluent on social media platforms such as Facebook, Twitter, YouTube and Instagram
  • You enjoy working in a complex, fast-paced environment.
  • You’re able to work a variety of shifts including days, evenings, and holidays
  • You enjoy interacting with employees at all levels of the organization and working with a variety of people from diverse backgrounds
  • You have a performance mindset.
  • You can learn and maintain extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service.
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