Customer Service Social Media Associate

Location: Montego Bay, Saint James, Jamaica
About the Gig
 
The Role: Customer Service Social Media Associate
The Brand: Spotify
The Platform: Social Media
 
In this role, you’ll be working for 24-7 Intouch, representing our newest client to our Jamaica site, Spotify.
 
We’re looking for Customer Service Social Media Associate with a passion for music and making human connections.
 
The ideal candidate is inspired by music, technology, and connecting with others. We need people who can express their enthusiasm and personality on social media, while being professional, service-oriented, and passionate about engaging with Spotify’s customers and artists.
 
What You’ll Do
 
  • Provide incredible customer service on Spotify’s social media channels
  • Offer support and guidance to the Spotify platform
  • Build and maintain a thorough knowledge of Spotify’s services, tools and promotions to ensure quick response time and a stellar customer experience
 
Who You Are
 
  • You’re educated, articulate, and passionate about music and technology
  • You have excellent writing and communication skills
  • You have experience in engaging on platforms such as Facebook, Twitter and Instagram
  • You have a helpful, empathetic demeanor
  • You’re proud to represent Spotify and its mission of giving people access to all the music they want, all the time.
 
An up-to-date, valid, Police Certificate is required for employment.
 
About 24-7 Intouch
 
24-7 Intouch is one of the most innovative outsourcing companies in the world. With over 16 years of experience and 12 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most incredible brands.
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