24-7 Intouch is one of the most innovative and fastest growing BPO companies in the world. With over 17 years of experience and 13 facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.
ABOUT THE JOB
The Quality Assurance Evaluator is responsible for ensuring CSRs are delivering exceptional customer experiences by monitoring customer interactions for accuracy of information, contact handling standards and adherence to policies and procedures.
Reporting and providing feedback are other major components of the job, which include coaching agents on performance and providing Team Leaders and Managers with regular agent performance feedback.
You have at least 1 year of Quality Assurance experience in a contact center environment
You solve problems and offer suggestions in a positive, developmental manner
You have excellent attendance
You have excellent organizational and time management skills
You’re a great communicator, especially in face-to-face and online chat situations
You have strong leadership, analytical, and decision-making skills
You enjoy interacting with employees at all levels of our company and working with a diverse group of people
You have intermediate knowledge of MS Excel, MS Word and MS Office